• Customer Conversations

    "I don't think..." "Then you shouldn't talk," said the Hatter.
    - Lewis Carroll, Alice in Wonderland

    Read more

  • Customer Conversations

    "I don't think..." "Then you shouldn't talk," said the Hatter.
    - Lewis Carroll, Alice in Wonderland

    Read more

Customer conversations can make or break a relationship.

Difficult customer? Difficult message? Sensitive relationship? Important clarity?

Whether informal or formal or light-hearted or heavy, let’s explore:

  • What is it about verbal communication with this particular customer that concerns you the most?
  • What are the right words?
  • How do you take your customer relationship where you want it to go?
  • What words support a clear understanding?

For years, I helped sales executives examine customer conversations, from initial exploration of the opportunities to alternative ways of accomplishing the customer’s end result.

I spoke with C-level customers to hear their ideas about ways to improve or grow the relationship. I can coach you through your clarity and intention.

Success Stories

Our customers say the nicest things about us.

  • Exceptional

    Exceptional

    We're all in transition of some sort and this transition can be...

  • Insightful

    Insightful

    When I first decided to work with Langley I wondered if I...

  • Helpful

    Helpful

    If I could have had this coaching 5 years ago there is no...

  • Smart, driven

    Smart, driven

    My only regret was that I didn't find Langley sooner. She has helped in so...

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