• Customer Conversations

    "I don't think..." "Then you shouldn't talk," said the Hatter.
    - Lewis Carroll, Alice in Wonderland

    Read more

  • Customer Conversations

    "I don't think..." "Then you shouldn't talk," said the Hatter.
    - Lewis Carroll, Alice in Wonderland

    Read more

Customer conversations can make or break a relationship.

Difficult customer? Difficult message? Sensitive relationship? Important clarity?

Whether informal or formal or light-hearted or heavy, let’s explore:

  • What is it about verbal communication with this particular customer that concerns you the most?
  • What are the right words?
  • How do you take your customer relationship where you want it to go?
  • What words support a clear understanding?

For years, I helped sales executives examine customer conversations, from initial exploration of the opportunities to alternative ways of accomplishing the customer’s end result.

I spoke with C-level customers to hear their ideas about ways to improve or grow the relationship. I can coach you through your clarity and intention.

Success Stories

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